Health Care Provider Cuts Patient Intake Time with Apple iPhone App

By Jessica Davis  |  Print this article Print


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Health care provider RehabCare Group's new patient intake application was created with Salesforce.com's Force.com enterprise application development platform and runs on staff members' Apple iPhones. The app for Apple iPhone replaces a manual process, and has it cut the time it takes to make a patient admission decision from as many as 18 hours to less than one hour.

RehabCare Group has created a new application for employee Apple iPhones that has shortened the processing time for patient prescreens from as many as 18 hours to less than 60 minutes, the company reports.

The application was created with Salesforce.com’s Force.com platform in four days, according to Salesforce.com, which offers its Force.com platform as a rapid application development tool for customers, partners and developers to create their own applications for Salesforce.com’s cloud-based enterprise application platform.

"We have a multiple-step screening process that helps ensure we match our services to our patients' needs," says Dick Escue, chief information officer at RehabCare, in a prepared statement.

RehabCare provides managed rehabilitation care services and also offers freestanding rehabilitation facilities. "Unfortunately this process was taking too much time and was impacting our ability to admit patients quickly." Escue adds that the Force.com rapid development time met the company's needs better than the expected development time of three months on Microsoft’s .Net platform.

RehabCare's patient screening process involved manually completing an evaluation form in the field and then passing that along to a program director for review and finally to the medical director for approval.

The Force.com application that runs on the Apple iPhone speeds up the process so much that the staff can decide on a patient admission within an hour, the company say. In addition, the application helps ensure the protection of patient health information.

"In times like these, it's more important than ever before to ensure our investments in technology directly support our business goals," says Escue. "The Force.com platform proved to be an ideal way to cost-effectively design and deploy an application that improves our patient evaluation process, which benefits both our patients and the company."
Salesforce.com’s Force.com platform is the basis for more than 800 ISV partner applications and more than 110,000 custom applications.


Jessica Davis covers the channel for eWeek and Channel Insider. Her technology journalism career began well before anyone heard of the World Wide Web and has included stints at Infoworld, Electronic News/EDN, and the Philadelphia Business Journal. Her work has also appeared on CNN and Forbes.com. She has covered hardware, software and networking, as well as the business side of technology. She has won several journalism awards, including a national ASBPE award for best staff-written column, and was named Marketing Computers hardest working tech journalist on their inaugural list of top tech journalists. Jessica can be reached at jessica.davis@ziffdavisenterprise.com

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