Aetna Offers Online Cultural Sensitivity TrainingBy M.L. Baker | Print
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The health insurance provider announces free online courses for its network clinicians.Health insurance provider Aetna hopes to use the Internet to make doctors and nurses more culturally sensitive.
The company on Nov. 17 announced that clinicians who are part of the Aetna network or who have filed a claim with the insurer can take online courses in cross-cultural care for free.
The online course is part of a suite of other resources for ethnically diverse populations, including a training video as well as multiple brochures in Spanish that cover issues from diabetes and patient safety. Physicians and nurses who complete the training receive credit toward their continuing education requirements.
"Aetna must continue to build bridges with the medical community, and the private and public sectors, to reduce the racial and ethnic gaps that pervade health care today," said Troy Brennan, the company's chief medical officer, in a statement.
After collecting voluntary information about its members' race, ethnicity and language preference, Aetna officials said the company created culturally focused information and disease management programs. The company is also using this information to identify disparities, support and encourage new research, and test new approaches to reducing disparities in health care, officials said.
Aetna has required its clinical employees to have cross-cultural training since 2003. The interactive training program focuses on common clinical and cross-cultural scenarios that build a framework of knowledge and skills for delivering quality care to diverse patient populations.
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