A Peek into the Retail Storefront of TomorrowBy Evan Schuman | Print
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At the annual National Retail Federation show, vendors give a glimpse of where retail will be heading.NEW YORKThe retail technology world is in transition, and nowhere is that as clear as at the industry's largest gathering, the National Retail Federation's tradeshow and conference here.
There are primarily two transitions taking place. The first is an in-store transition, from a world where technology was virtually all behind the scenes as far as consumers were concerned to one where the bits and bytes are what the industry dubs customer-facing.
That's been true for a year or two. What's happening this year is the next logical step, where instead of consumers seeing the technology passivelysuch as walking by a digital commercial on what had been an ordinary pillar or noticing that a point-of-sale unit is a lot faster than the older electronic cash registersthey are required to actively participate or, more frightening for retailers, opt to actively participate.
At the show here this week, product announcements and panel presentations emphasized building an infrastructure to support a world where much of the equipment will be bought and broughtand much of the keystrokes will be typedby consumers.
PayByTouch, for example, showed new biometric systems that allow products to be scanned by consumers and that print out customized coupons for the customers while they are still in the aisle.
Probably the most surreal exhibit was from a consulting firm called IconNicholson. Its theoretical future lookakin to something one would expect to visit at Disney's EPCOTshowed the ultimate merger of online and offline.
It features video cameras in-store, where customers can broadcast live images of themselves trying on clothing so friends (and strangers) can view the images on a Web site and instant message comments back. The comments are all integrated into a display in the store, meaning the store could theoretically learn from the comments as well.
"The technologies behind social retailing tap two major industry trends that will drive change into our clients' businesses for the next several years," said Christopher Enright, chief technology officer for IconNicholson. "Near Field Communication and Web 2.0 together show how much impact the emerging Internet of objects will have on everyday life."
A company with a similar approach is Avorcor, although it prefers the phrase "collaborative selling" as opposed to "social retailing." Avorcor (of Sterling, Va.) at the show partnered with Gamut Systems (of Chantilly, Va.) to show what it calls Dressing Room Buy.
"Collaborative selling is the convergence of online and face-to-face selling experiences," said Avorcor CEO JP Morgenthal. "It's the freedom to explore all the store has to offer from a single access point, such as the dressing room, and then supplement with human assistance automatically when the consumers are ready to touch, see, try on, etc., based on the user's online choices."
Back to the more mundane meat and potatoes of retail technology, there were plenty of announcements of new POS units, including slightly updated models from IBM, Dell and HP and a mildly new version of a POS operating system from Microsoft.
Retail Center Editor Evan Schuman can be reached at Evan_Schuman@ziffdavis.com.
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