SugarCRM Adds Tools to Sugar 6 Upgrade

Users can also import and archive external emails into Sugar 6.3 and have the ability to import Google contacts.

Customer relationship management specialist SugarCRM announced the release of Sugar 6.3, an upgrade to its Community Edition. The latest platform enhancements include support for deeper integration with third-party applications, faster feedback for real-time collaboration, and tighter administrative control for a 360-degree view of all activities and projects. Sugar Logic now has the ability to import data, create formulas, rename modules and manage mass updates to all modules, and update control allows administrators to arrange either role-based or policy-based access.

Built for customization and to fit with a variety of third-party applications and different solutions, the latest version of Sugar 6 can integrate data from more sources. Sugar 6.3 has an Import Wizard and the ability to import Google contacts. Users can also do more inline editing due to the improved quick edit feature in ListViews, subpanels and reports. Users can also import and archive external emails into Sugar 6.3.

"Being open and flexible is in SugarCRM’s heritage; we provide a free and open source platform that developers can use to build their own applications," said John Mertic, community manager at SugarCRM. "The newest release of the Sugar platform is dedicated to our community and provides them with more robust tools and significant feature enhancements. It’s imperative we build together, so as the community grows, so does SugarCRM as a company."

The new platform also allows SugarCRM’s open development process to gather continual feedback from customers and users. For example, through the company’s Open+ Developer program, Sugar 6.2.4 had a record 10 percent of the bug fixes that came directly from community contributions, and there have been nearly 100 accepted code contributions this year. As with all Sugar offerings, users can run Sugar 6.3 both on-premise and in the cloud and can make unlimited changes without restriction. The platform also offers an upgraded AJAX user interface, resulting in an average of 40 percent performance improvement with faster response time, according to a company release.

"By participating in the SugarCRM Open+ Developer Program, we have had the opportunity to contribute to code sprints and to co-innovate alongside other members of the community and SugarCRM engineers," said Vincent Rollin, CTO and co-founder of Synolia a SugarCRM partner based in France. "The program lets us have a larger voice in SugarCRM, and we are effectively able to shape the future of the Sugar product family."