OnForce IT Field Services Mobile App for iPhone LaunchesBy Nathan Eddy | Posted 2011-12-15 Email Print
The Apple app offers features that are designed to optimize and automate on-site IT field service work.
OnForce, a source for on-site tech talent, announced the availability of its Apple iPhone application for IT service corporations and field technicians. The app, available in the Apple App Store, offers efficiency and collaboration benefits throughout the lifecycle of every service event. There are plans to introduce an Android version of the OnForce app in early 2012, the company noted.
"The OnForce app delivers bottom-line business benefits by improving quality and reducing inefficiency in field services," said Peter Cannone, CEO of OnForce. "We are eliminating administrative overhead and enhancing collaboration between IT service businesses and field technicians—saving hours every week. Our customers can continue to deliver best-in-class IT service, while technicians can focus more on customers and less on filing paperwork or searching for service event-related information."
The OnForce app offers features designed to optimize and automate on-site IT field service work, including single-touch, geo-tagged check-in and check-out; directions to job sites with Google maps; real-time response to new customer requests; and a complete view of business documents.
"OnForce’s app simplifies and improves the way that I work," said OnForce pro Steve Kaluzny. "I now have valuable information at my finger tips for every job, and my improved ability to respond in real time to service requests helps me deliver a better, faster service for my customers—which is incredibly important as I grow my business."
Earlier this year, the company launched its IT Field Services Cloud service, which is designed to help businesses boost service efficiency and quality. The solution provides access to certified and insured technicians with demonstrated track records of success, covering a range of technology segments, and is located in 99 percent of all ZIP codes across the United States and in all major provinces in Canada.
By using the Field Services Cloud, companies can cut costs by more than 30 percent by reducing travel, staffing overhead and administrative processes, the OnForce said. Also, technicians who choose to be a part of the OnForce community gain access to hundreds of local job opportunities that match their technical qualifications.