Microsoft, ConnectWise Integrate Windows Intune

By Nathan Eddy  |  Print this article Print

Windows Intune's Web-based console enables MSPs to monitor, manage, update, secure and troubleshoot customers' computers.

ConnectWise, a provider of business management solutions designed for IT service providers, VARs and managed service providers (MSPs) announced that technology giant Microsoft has completed integration of Microsoft Windows Intune, a remote management and monitoring service based on Windows cloud services and Windows 7, with ConnectWise software. ConnectWise and Windows Intune combine to deliver an integrated workflow that includes problem alerting, tracking, remediation, and billing for work performed by MSPs.

Windows Intune's Web-based console enables MSPs to monitor, manage, update, secure, and troubleshoot customers' computers. The company said MSPs and end users benefit from its ability to identify and repair system issues proactively, before they become system interruptions. ConnectWise integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to help streamline IT companies.

A recent IDC study commissioned by Microsoft calculated that solution providers would increase their PC management business an average of 19 percent increase in a full year using Windows Intune. A separate study of Windows Intune beta testers showed a total savings of $702 per PC per year.

Once configured, ConnectWise Email Connector monitors alerts generated by Intune, and converts them into service tickets. Remote infrastructure monitoring, spam abatement, helpdesk, client and server management, and remote backup can all be addressed using Intune and ConnectWise. "We expect partners using Windows Intune to manage and maintain complicated PC infrastructures will realize greater efficiency, productivity, and profitability thanks to this integration," said Arnie Bellini, ConnectWise CEO. "MSPs have been early adopters of cloud computing, and Microsoft is to be commended for developing another RMM tool for the ConnectWise community."

ConnectWise partner District Computers, a small business IT management specialist, served as a beta tester for Windows Intune. "Windows Intune is an effective PC management and security package at a reasonable price point for MSPs," said Stephen Hall, senior network engineer and CEO of District Computers. "When the technology management capabilities of Windows Intune are merged with the business management capabilities of ConnectWise, the result is an all-inclusive systems backbone that should be considered by established and emerging IT service providers alike."