Was 2009 a Tipping Point for Unified Communications and Video Conferencing?

  • By

    Jessica Davis

    | Posted 2009-12-23

Sure 2009 was a tough year for sales of most technologies to the enterprise. But enterprises and small businesses alike were looking to do more with less, and that meant less travel and a greater reliance on collaborative technologies such as unified communications and video conferencing. And in a year where many initiatives were cut back to the bare bones, these two are still considered as strategic and emerging.

With that in mind, here's a look back at a transformational year for UC and video conferencing, and the top 10 trends and milestones in the space.

The spread of non-enterprise-issue smart phones and their integration with the enterprise.
The enterprise was infiltrated by upstarts such as the Apple iPhone over the past year – often initially introduced to beleaguered IT staff members by C-level executives. And while this has posed challenges to solution providers, such heterogeneous environments have also created integration opportunities aplenty, and they won’t stop anytime soon.

Jessica Davis covers the channel for eWeek and Channel Insider. Her technology journalism career began well before anyone heard of the World Wide Web and has included stints at Infoworld, Electronic News/EDN, and the Philadelphia Business Journal. Her work has also appeared on CNN and Forbes.com. She has covered hardware, software and networking, as well as the business side of technology. She has won several journalism awards, including a national ASBPE award for best staff-written column, and was named Marketing Computers hardest working tech journalist on their inaugural list of top tech journalists. Jessica can be reached at jessica.davis@ziffdavisenterprise.com

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