NEC's Software-Based Unified Communications Integrates with Polycom

By Jessica Davis  |  Print this article Print


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NEC of America has given channel partners another tool to add to end-customer unified communications systems -- integration with Polycom video conferencing. Now NEC Univerge Sphericall users can access video conferencing from within their familiar UC interface.

NEC Corp. of America is stepping up its unified communications game with enhanced integrations for its Univerge Sphericall software-based unified communications solution, including Polycom HDX HD video conferencing products and its own UC for business contact center agent.

Univerge Sphericall 6.4 is a software-based UC solution that can be installed on standard servers and is shipping now. Because it’s software-based, the product can help with virtualization and server consolidation efforts in the data center, according to Steve Hilton, principal analyst with Analysys Mason.

"The flexibility of running voice as an application on the IT network and enabling a variety of communications options—such as the new video, wireless and contact center agent features added to NEC's Univerge Sphericall product—ultimately gives end users the choices and productivity enhancements they want, and the simplicity of administration that IT managers want," he said in a prepared statement.

Sphericall’s integration with NEC’s UC for Business adds new functionality to the UCB contact center solution, including intelligent call management, skills-based routing, agent management, multimedia capability through e-mail queuing and Web-chat integration to other CMR applications.

In addition, Sphericall now supports Polycom HDX video conferencing products, letting users participate in conferences via their Sphericall Desktop application. That means they can see video endpoints just as they see other endpoints and can use click-to-dial with video.  

Jessica Davis covers the channel for eWeek and Channel Insider. Her technology journalism career began well before anyone heard of the World Wide Web and has included stints at Infoworld, Electronic News/EDN, and the Philadelphia Business Journal. Her work has also appeared on CNN and Forbes.com. She has covered hardware, software and networking, as well as the business side of technology. She has won several journalism awards, including a national ASBPE award for best staff-written column, and was named Marketing Computers hardest working tech journalist on their inaugural list of top tech journalists. Jessica can be reached at jessica.davis@ziffdavisenterprise.com

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