Questions for Vetting Your Cloud Service VendorBy Frank Ohlhorst | Print
Looking to gain a competitive edge amidst the ever-growing sea of new managed services providers? Here's how to take your business to the next level.
Solution providers must carefully examine the channel programs of potential cloud services vendor partners. Simple questions to consider include how to rebrand a service, what are the upfront costs, what are the billing cycles, what training is required and available and so on. More complex questions will focus on customer ownership, the price of scaling, cost escalation, support responsibilities and service level agreements. Vetting cloud services vendors is not that different from vetting traditional vendors, yet many solution providers seem to overlook the obvious and take a leap of faith when it comes to partnering with cloud vendors.
The key term here is due diligence. Carefully check the viability of a cloud vendor, validate exit strategies in case the relationship fails, and of course, protect your customers. The technology to become a high-end MSP is already out there, it all comes down to how you roll it and sell it – and that may be the biggest secret for success.