SolarWinds Rolls Out Platform for Managed Services

By Ericka Chickowski  |  Print this article Print

SolarWinds is releasing software targeted specifically at managed service providers. The downloadable suite includes products for application and server, network, storage resources, virtualization and log management.

It's official. IT management software developer SolarWinds is formally setting its sights on managed service providers (MSP) following an announcement recently that it's releasing software targeted specifically at the services crowd.

A long-time favorite among MSPs, SolarWinds produces a downloadable suite of products for application and server, network, storage resource, virtualization and log management. Leveraged by a range of organizations from the SMB set all the way up to Fortune 500 enterprises, SolarWinds' tools had already been deployed widely within MSP environments. Overall, the company boasts 100,000 customers worldwide.

"For years, our members have been singing the praises of SolarWinds as an MSP-friendly software provider," said Charles Weaver, co-founder and president of the MSP Alliance. "That said, SolarWinds has been largely flying under the radar."

Released last week, SolarWinds' new MSP platform builds on that momentum with additions that will give MSP partners better control over customers' networks, applications, virtualization and storage infrastructure. MSPs will be able to deploy standalone or multiple servers across a distibuted network and the platform will come with out-of-the-box functionality to generate performance and capacity reports for end-customers, along with customization options for both reports and dashboards.

According to Evan Marks, infrastructure manager at MSP COCC, Inc., his company already uses SolarWinds to monitor multiple IT services at 150 financial institutions. He says that it has given COCC the power to more proactively address issues within customer systems and that it is using it as a value-add to its services.

"We are deploying it to our clients as a free enhancement to our managed WAN service," Marks says.  "Clients can now access the Orion portal to view real time information about their routers and circuits and to access critical alerts about these services."

In addition to added monitoring capabilities, SolarWinds has built in branding opportunities into the platform to give MSPs the ability to keep a high profile where the system directly touches end users.

According to Suku Krishnaraj, senior vice president of product strategy for SolarWinds, the company is working to make itself the most affordable solution for MSPs on the market by keeping the on-boarding cost for new customers low. The platform bills itself as highly scalable to account for dynamic MSP needs as customers' networks expand or management requirements shift.

A publicly traded company, SolarWinds has been a darling of Wall Street of late, with its shares increasing by 44.9 percent over the last year and its price hitting a 52-week high this week.