Managed Service Providers Get CompTIA CertBy Ericka Chickowski | Posted 2011-05-23 Email Print
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CompTIA is offering a CompTIA MSP Partners Trustmark certification that requires meeting ethical standards as well as technology expertise.
CompTIA has introduced a new business-level credential for managed service providers to prove their use of IT best practices for service delivery and customer interaction. The CompTIA MSP Partners Trustmark certification is designed to give customers peace of mind that they're not signing on with fly-by-night IT operators.
"The CompTIA MSP Partners Trustmark serves as a signpost for organizations seeking a competent and qualified managed IT services provider. This Trustmark identifies managed services providers (MSPs) who’ve made a commitment to serving customers in a manner that’s based on the best practices of our industry," Hamilton explained. "The credential identifies those managed services providers that demonstrate a high level of competency, adhere to prescribed industry best practices and use processes that allow them to operate in a customer-centric fashion."
CompTIA says the requirements laid out by the new certification came from several years of research and collaboration with industry experts in the MSP market. To receive the CompTIA MSP Partners Trustmark, an MSP must complete an online application providing details on their internal organizational structure, including human resources, financial, risk and business management practices; technology tools and systems they utilize; standard operating procedures; and IT service specific activities they’re engaged in, for network, server or end-user devices.
Additionally, they have to agree to a code of conduct and provide customer references. This code requires a commitment to conducting advertising, service delivery and overall business practices in an ethical manner. Tenets of the code call on MSPs to:
a certain level of ethical behavior in its day-to-day operations.
• Obey all regional, national and international laws.
• Agree to protect the assets and intellectual property of all customers, ensuring their well-being in all business decisions.
• Write contracts in clear language, including the expectation of all parties involved.
• Follow fair pricing practices.
• Represent all products and services truthfully and responsibly.
"The managed IT services deliverable has gained broad acceptance over the last several years, and many MSPs have adopted the model and been extremely successful with it," says Ted Roller, vice president of channel development for Intronis. "(The) credential that acts as both a best practices certification for the channel and an industry benchmark for the consumer. The end result is a higher level of competency, trust and value within the industry."