Level Platforms Releases Update to Managed Services Platform

By Jessica Davis  |  Print this article Print


Desktop-as-a-Service Designed for Any Cloud ? Nutanix Frame

Level Platforms' Managed Workspace 2010 now includes a host of new enhancements such as a Website console and new Intel vPro productivity features.

Level Platforms’ update to its managed services platform, Managed Workplace 2010, now includes on-site utilities and a Website console, plus support for mobile clients and new Intel vPro productivity enhancements.

"It's a product maturity launch loaded with lots and lots of small features that our partners have been asking for," Peter Sandiford, CEO of Level Platforms, tells Channel Insider. "Over the last year we have addressed every customer concern about our product and made it more solid and reliable."

Those fall into two main sets—new features that enable MSPs to be more productive, i.e., allowing them to click once instead of 10 times in the previous version; and performance and availability features, i.e.. features around security and availability and firewalls.

Many in the industry have acknowledged that IT services including managed services have become the highest margin business for solution providers and vendors alike. For example, computer maker Dell released its own managed service offering in 2009 after acquiring MSP platform provider Silverback.

Level Platforms, considered a smaller player in the managed services platform provider space, was able to pick up some former Silverback MSPs after Dell’s acquisition in the summer of 2007. One of the larger players to ally with Level Platforms was Do IT Smarter, a master MSP in San Diego that previously only had worked with Silverback.

For Do IT Smarter, the new LPI platform provides a "Blue Printing" feature that allows the master MSP to create a standard template that it can reproduce each time it sets up a new reseller MSP. "Now we’ll be able to give them our system already implemented," says CEO Lane Smith.

Smith says the Onsite Manager component’s new features, such as a centralized console, will go a long way toward simplifying MSP tasks as well.

Level Platforms says that new Intel vPro features in Level Platforms' most recent MSP release include auto-discovery of vPro devices as well as Serial over LAN and IDE-Redirect support, which enables remote imaging of non-functioning devices.

That was a feature welcomed by Level Platforms partner Solutions Inc. in Spencer, Iowa.

"Many of our customers—some of them a 6-hour drive away—have Intel vPro-enabled devices, and it’s especially cool that we can now watch a machine fire up and power on without Windows running, and without having to make the trip," says Matt Baack, IT systems engineer at the company, in a statement. "We’ll also be able to remotely power-cycle these devices to save our customers on energy costs."

Level Platforms says its new mobile client support comes in the form of "Roaming Devices," which offers a production preview of Level Platforms’ Offsite Assistant—a secure, zero-touch network connection service that allows laptops to be managed as if they were connected to the LAN.

Jessica Davis covers the channel for eWeek and Channel Insider. Her technology journalism career began well before anyone heard of the World Wide Web and has included stints at Infoworld, Electronic News/EDN, and the Philadelphia Business Journal. Her work has also appeared on CNN and Forbes.com. She has covered hardware, software and networking, as well as the business side of technology. She has won several journalism awards, including a national ASBPE award for best staff-written column, and was named Marketing Computers hardest working tech journalist on their inaugural list of top tech journalists. Jessica can be reached at jessica.davis@ziffdavisenterprise.com

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