LabTech RMM Update Includes Better Dashboards

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LabTech Software's 2011.2 version, available to partners now, offers better management dashboards, direct tunneling, and a host of new reports.

Remote monitoring and management provider LabTech Software has released its latest version, LabTech 2011.2, designed for faster speed, enhanced management functions, newly developed reports, and improved connectivity to end-users, the company said. 

The new version, available to LabTech partners immediately, offers the following new features, the company said:

Direct Tunneling 
MSPs can create a IP tunnel from the technician Control Center console to any system under management, letting the technician see the remote system as if he were sitting in front of it. 

Management Dashboards

  • A Multi-Vendor Antivirus Management Dashboard – Provides a centralized interface for controling multiple antivirus vendor products across all managed customers sites.
  • Agent Deployment Dashboard – A global interface for instantly viewing deployment status, this also pushes failure messaging and systems without agents.
  • StorageCraft Backup Management Dashboard – Provides real-time StorageCraft ShadowProtect stats at a glance, so you can view all backup job statuses and administer backup jobs across of all your ShadowProtect enabled systems.

Improved and Enhanced Reports
LabTech Software has added new customer-requested reports including executive summaries, status reporting, configuration and inventory stats.

Optimized Quick Connect Function
This function lets an end user connect with a managed service provider’s Control Center with a single click, without installing agents.  The request is queued to an MSP's LabTech Control Center to wait for attention from a help desk representative.

Hardware Inventory Improvements 
LabTech has expanded its hardware inventory functionality using the system management BIOS (SMBIOS) to obtain detailed hardware types, capabilities, operational status, installation date, asset tag ID and other information about system components on a PC.  This information can be used to help manage, support or purchase replacement components for client sites.