Kofax Launches Dotimage Enterprise EditionBy Nathan Eddy | Posted 2012-01-04 Email Print
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DotImage Enterprise Edition can improve an organization's ability to be more responsive to its customers.
Kofax, provider of capture-enabled business process management (BPM) solutions, announced the launch of DotImage Enterprise Edition, software for enabling Internet browser based portal applications with document scanning, viewing, annotating and processing capabilities that is fully integrated with Kofax’s enterprise capture platform. DotImage Enterprise Edition allows customers to extend enterprise capture solutions beyond firewalls to include line-of-business applications accessible via the Web to the point where information originates.
In doing so, DotImage Enterprise Edition helps to minimize process latency and can improve an organization’s ability to be more responsive to its constituents. By providing a common architecture for capture across an enterprise, Kofax enables customers to further reduce operating costs, accelerate processing times, increase information quality, improve customer service, gain competitive advantage and enhance regulatory compliance.
As an example, when processing a mortgage application, most lenders now allow prospective borrowers to apply for mortgages online, but that process is typically not capture-enabled. Applicants must provide paper copies of documents evidencing their proof of identity, income and other supporting information to the lender for processing. Kofax delivers the solutions through its own sales and service organizations and a global network of more than 800 authorized partners in more than 70 countries throughout the Americas, Europe, Middle East and Africa (EMEA) and Asia Pacific.
Capture-enabling a lender’s portal applications allows applicants to scan those paper documents and submit all information electronically, thereby eliminating paper from the process. This accelerates the mortgage application process, better serves customer needs, and allows lenders to be more responsive to applicants and gain competitive advantage.
"Kofax DotImage Enterprise Edition demonstrates our commitment to providing software that supports the objectives of improving customer service and satisfaction by delivering user-centric initiatives and self-service models," said Martyn Christian, chief marketing officer at Kofax. "By extending our capture platform directly to the user, businesses can better leverage capture-enabled BPM solutions that automate critical business processes throughout the enterprise and deliver a faster return on investment."