Dimension Data Launches Managed Service for Visual Communications

By Jennifer Lawinski  |  Print this article Print

To take advantage of the growing market for visual communications solutions and help customers ease the pain of adoption, global IT solution provider Dimension Data launched its Managed Service for Visual Communications.

As more companies begin to deploy visual communications solutions, the ability to collaborate across a wide variety of environments is moving from business perk to business need. To meet that need and help companies overcome the challenges of deployment, $4.7 billion global IT solution provider Dimension Data launched its Managed Service for Visual Communications Nov. 7.

The Managed Service for Visual Communications targets midsize through multinational enterprise customers, and adds to Dimension Data's portfolio of consulting services, deployment and integration, maintenance and managed services. It includes video help desk assistance to ensure employees can use the devices, point-to-point video conferencing and the ability to join video bridges.

"In the past 18 months, the interest in video solutions for communication and collaboration has skyrocketed," Scott Cruikshank, director of converged communications at Dimension Data, said in a statement.

"Many of Dimension Data’s clients are reevaluating their video strategies and beginning to plan and deploy large-scale visual communications solutions. We offer a complete portfolio of services," he said. "This goes a long way to help drive usage and adoption, and return on investment for our clients."

According to Cruikshank, visual communications should be viewed as an integral part of the overall technology landscape, and one that customers should turn to solution providers to provide.

According to a survey of 809 U.S.-based respondents that Dimension Data conducted in 2010, two-thirds of organizations are choosing to manage video on-premise. Nearly half of those companies (49%), however, had neither a strategic road map nor a framework in place to drive usage of visual communications solutions.

Respondents said that cost justification (57%), budget (55.7%) and user adoption (43.5%) were the biggest challenges they faced in video communications implementation.

"Dimension Data's unique insight and experience allows us to align these solutions with our client’s individual business needs.  Although it is possible for organizations to handle video in-house, it can be very costly, time-consuming and extremely burdensome for companies to do so. Our new Managed Service for Visual Communications provides a solution for clients to not only implement and manage their technology investment, but to also address the challenges associated with user adoption," he said.

Dimension Data was acquired by the Japan-based firm Nippon Telegraph and Telephone in 2010.