Connectwise, Level Platforms, Quosal Roll Out UpdatesBy Ericka Chickowski | Posted 2011-08-25 Email Print
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Managed services vendors Connectwise, Level Platforms and Quosal all rolled out updates to their platforms, adding a host of new functions recently. Here's what's new.
The first news came last week from Level Platforms, which took the lid off of added functionality to its Managed Workplace platform that improves managed service providers' monitoring and support capabilities . With this new release Level Platforms added a new remote tools function and a new plug-in Service Module architecture to extend the Policy Module monitoring and allow for deeper integration with third-party packages, such as Symantec Backup Exec. Also added was a new set of IT performance reports, automated collection of warranty information for improved alerting and reporting and enhanced SNMP monitoring.
"Managed Workplace 2011 R2 delivers a powerful mix of revenue generating service delivery features" said Peter Sandiford, CEO of Level Platforms. "The warranty management features alone will create sales and service opportunities you won’t find anywhere else. The integration with Symantec Backup Exec establishes an entirely new class of capabilities for Remote Monitoring and Management Software, extending the concept of Management to include not only traditional problem remediation but also the deployment and management of all key technologies from a single web-based Managed Workplace dashboard."
In a similar vein, this week ConnectWise also made an update with the release of its ConnectWise 2011.3, rolling out a new customer portal, at-a-glance SLA status for service boards, and more flexibility and options for invoicing and reporting. The company also improved its Email Connector to streamline ticket creation to help providers improve their ability to meet SLAs. ConnectWise executives say all of the improvements were made with an eye toward better enabling a service-centric channel model.
"Our industry, and our solution, continues to evolve towards greater emphasis on managed services, increased flexibility in meeting customer needs, and easier collaboration between team members as well as with client IT and management," said Arnie Bellini, ConnectWise CEO. "ConnectWise 2011.3 delivers workflow and client service options our partners will appreciate and implement immediately."
Meanwhile, sales quote and proposal software developer Quosal this week also rolled out updates to its platform. The firm released Quosal 2012, which introduced API extensions to integrate with ConnectWise and Autotask. The software also added integration with Microsoft CRM and Dynamics, salesforce.com and Avalara's AvaTax software. Additionally, it also added a new Visual Quoting feature that gives partners the ability to convert any image into a format that can be imported into Quosal so that customer quotes and proposals can be prepared by clicking on designated areas within the image.
"This new capability of Quosal will not only make it easier to create quotes and proposals, but will actually make the preparation of the quote a part of the presentation to the customer," said Kent McNall, president and CEO of Quosal.