ConnectWise Revamps Business Process Software Platform

By Jennifer Lawinski  |  Print this article Print

ConnectWise launched an updated version of its business-process-management platform for solution providers, managed service providers and technology integrators.

ConnectWise launched an update to its business-process-management platform for solution providers, managed service providers, and technology consultants and integrators, the company said Thursday.

ConnectWise 2011.1 includes enhancements to communications, workflows, sales and marketing and Web/mobile functionality. IT also incorporates Google Calendar integration and enhancements to its Outlook Sync functions.

"ConnectWise software keeps evolving, thanks to our talented developers and the suggestions and feedback from our vibrant community of partners," Arnie Bellini, ConnectWise CEO, said in a statement.

"This first set of updates for the next calendar year delivers more advanced and flexible integration with other business apps, such as e-mail and calendars, as well as features that greatly simplify daily tasks."

Partners requested additional sync capabilities with Microsoft Outlook and Exchange, and the update allows users to sync meeting invites, recurring appointments and multi-day scheduling. It also displays an alert when a customer updates a record.

In addition, ConnectWise 2011 integrates with Google Calendar. Android and iPhone users will be able to see related tickets and activities when viewing a record. International time, date and currency features have also been added for the mobile devices. The software will also support the iPad Safari browser.

Project dispatchers will now have a date-updated column visible in the Service Board and see enhancements to the Reporting API that will allow cloud-based partners access to custom reports. The Marketing API now gives more information on the success of Web and e-mail campaigns.