Ready for a Switch?By Joseph C. Panettieri | Posted 2004-03-31 Email Print
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Florida school district migrates from Cisco to HP networking hardware. Will others follow suit? Contract Watch Columnist Joe Panettieri gives the dish on that deal and three others while trying to unplug at Disney World this week.Cisco Systems Inc. remains the king of networking, but Hewlett-Packard Co. is building a small networking empire of its own.
Just ask Monroe County School District in the Florida Keys. The district has rolled out HP ProCurve layer 3 (5300 series) and layer 2 (4100 and 2524 series) switches across its 12 schools and administrative offices. A total of 125 HP switches connect 5,000 desktops, 300 laptops and 65 servers running Windows 2000, 20003 and XP.
"We're planning a large wireless laptop and Tablet PC rollout to all of our students in grades 6 through 12," says Ken St. James, a program specialist at the district. "We're also planning to extend wireless service into the student's homes. The backbone of this plan is our HP ProCurve Gig Ethernet network."
Still, I don't expect HP to compete head-on with Cisco for big enterprise accounts. Cisco has a firm grip on larger businesses and commands nearly 75 percent of the worldwide switched Ethernet market, according to Gartner. In stark contrast, HP holds only about 3 percent of the market, roughly even with 3Com Corp., Foundry Networks Inc. and Nortel Networks Inc.
But keep your eyes and ears open. Over the next few months I expect HP to introduce new channel incentives that may attract 3Com and Enterasys Networks Inc. partners into the HP fold. 3Com and Enterasys (formerly Cabletron Systems Inc.) both have struggled lately amid falling revenue, and are prime targets for aggressive competitors.
Deal 2--Microsoft CRM Catching On?
Several solutions providers tell me that Microsoft CRM is gaining traction among their customers. True believers include Sonoma Partners LLC, a Chicago-based solutions provider, and Tectura Corp. of Tempe, Ariz. Both firms have won Microsoft CRM projects in recent months, with more deals pending. Eileen Stribula, a consultant at Tectura, says Microsoft expects to double last year's CRM customer deployments by June of this year. She expects her company to keep pace with that momentum.
Sonoma, meanwhile, has deployed Microsoft CRM at Equity Residential, a $1.8 billion manager of apartment complexes and condos. The CRM deployment allows Equity Residential to track the sales process for 700 condo units. By 2005, the system will likely manage 10,000 condo units across 50 different property units.
Want to hear more? Check out the April 12 edition of eWeek's System Solutions section. In it, I examine the CRM project at Equity Residential.
Deal 3Hooked on Software Margins
Again and again, I hear from solutions providers that are pushing into the software market. From big integrators like Ciber Inc. to small Web consultants like Ember Media Inc., solutions providers are hooked on juicy software margins.
In addition to designing software for attorneys and court systems, Ciber is working with PeopleSoft to design CRM applications for the higher education market. (See my March 29 Stick Index column). Likewise, Ember Media is pushing beyond basic Web design and multimedia CD-ROMs to potentially offer marketing-related applications.
For a small solutions provider, Ember is well-connected. Former President Bill Clinton appeared in a recent Ember Media CD-ROM project for Historically Black Colleges and Universities (HBCUs). And what about Ember's marketing software? I can't share much yet because I'm a beta tester. But I expect to have some news to share about it in May.
Deal 4Mickey, Michael Eisner & Me
By the time this column reaches the Internet, I'll be kicking back and relaxing at Walt Disney World. Well, not quite. Even during vacation, I have a hard time unplugging. Whether I'm online or in line, I'm making mental notes of the IT systems around me.
Last year, I spotted Apple Newtons at Downtown Disney in Orlando. Restaurants in the area still use the old handhelds to track lunch and dinner reservations. And in Disney parking lots, attendants rode Segway scooters as they directed drivers to the appropriate parking spaces.
For more on how Disney leverages IT in its theme parks and resorts, check out CIO Insight magazine's recent coverage of the Mouse House.
Oops, I've got to run. My monorail awaits.
About Contract Watch: Each week, this column examines customer engagements that are stirring the channel, and the solutions providers behind them. Our goal is to strip away the hype and tell you what's really sellingand what isn'tin today's IT marketplace. Send your tips to my e-mail address below.