Changing the Managed Services GameBy Michael Vizard | Posted 2008-07-04 Email Print
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Tech-Monitoring might just have a better way to deliver managed services more profitability.Every now and again a disruptive force shows up in a product category that more or less forces everybody in that category to possible rethink their approach to a problem. So too it is with managed services in the form of an appliance for delivering managed services that is called the IT Control Suite. <!--[endif]-->
Built by a unit of DSM Corp. out of Toronto, the IT Control Suite is being distributed in the U.S, by Tech-Monitoring Inc. in Plainview, N.Y. Winner of the Best in Show award at the recent CompTIA Channel Summit in Montreal, the managed service appliance seeks to change the way solution providers approach managed services on three levels.
The first issue that IT Control Suite addresses is how long it takes to set up the managed service. As a Linux-based appliance, the IT Control Suite can be deployed in about 20 minutes because it auto-populates itself. That means it automatically scans the site to discover what assets are present and then installs an agent to manage those assets, which means the solution provider does not have to manually configure an agent for each device that needs to be managed.
Although this appliance approach to managed services has been under development for five years, it’s too early to say what impact it will have on companies such as N-Able, Level Platforms and Zenith Infosystems. All three of those companies have been lining up solution provider partners for a number of years now and enticing solution providers to change managed services platforms is not always east given the costs of switching.
But on the face of it, Tech-Monitoring Inc might just have a better way to deliver managed services more profitability. So now we’ll just have to wait and see how the current market leaders in this space respond to what just might be a better mouse trap.
Michael Vizard is Strategic Content Expert for Ziff Davis Enterprise. He can be reached at firstname.lastname@example.org.