Microsoft/Danger Meltdown Taints Cloud Reliability

By Lawrence Walsh  |  Print this article Print


Desktop-as-a-Service Designed for Any Cloud ? Nutanix Frame

Hundreds of thousands of T-Mobile Sidekick users lost their archived email, phonebooks and calendars after a cloud-based service operated by Microsoft/Danger failed to properly backup their data. The incident leaves a black mark on cloud computing ability to provide reliable service.

Cloud confidence took another blow following the massive storage and backup failure that vaporized the archived email, calendars and phonebooks of hundreds of thousands of T-Mobile Sidekick users.

Who’s to blame? Microsoft. Here’s the story as we know it.

Microsoft’s Danger unit, a developer of Sidekick apps, provides cloud-based storage and data management services to T-Mobile subscribers. Over the weekend, the service suffered a massive failure that resulted in subscriber data being lost—perhaps irretrievably.

In its user forums, T-Mobile stated:


"We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.

Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information. Recent efforts indicate the prospects of recovering some lost content may now be possible. We will continue to keep you updated on this front; we know how important this is to you."


Lawrence Walsh Lawrence Walsh is editor of Baseline magazine, overseeing print and online editorial content and the strategic direction of the publication. He is also a regular columnist for Ziff Davis Enterprise's Channel Insider. Mr. Walsh is well versed in IT technology and issues, and he is an expert in IT security technologies and policies, managed services, business intelligence software and IT reseller channels. An award-winning journalist, Mr. Walsh has served as editor of CMP Technology's VARBusiness and GovernmentVAR magazines, and TechTarget's Information Security magazine. He has written hundreds of articles, analyses and commentaries on the development of reseller businesses, the IT marketplace and managed services, as well as information security policy, strategy and technology. Prior to his magazine career, Mr. Walsh was a newspaper editor and reporter, having held editorial positions at the Boston Globe, MetroWest Daily News, Brockton Enterprise and Community Newspaper Company.

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