Systems Integrators Can Make Connected Enterprises a RealityPosted 2014-03-04 Email Print
Systems integrators can play a key role in greatly improving the speed and reducing the total cost of integration projects.
The Systems Integrator's Role
Beyond following the incremental steps above, systems integrators can play a key role in greatly improving the speed and reducing the total cost of integration projects, on both the strategic and tactical levels.
Strategic Perspective: To enable this strategic value, systems integrators are adept at creating a climate where their success is tied at the hip with their clients', embedding themselves within the client culture. The higher-level discussions begin when the systems integrator jump-starts the necessary conversations to help businesses understand their underlying goals before forming an integration strategy. The outcome? A more targeted integration initiative in which unneeded integration and software expenses can be stripped before the implementation phase, saving money and resource hours.
Tactical Perspective: From an IT and execution-based perspective, systems integrators can scale up or down to support the demands and lifecycles that IT, and businesses, go through. Additionally, they bring experience and best practices to lower costs through more efficient use of resources.
Many systems integrators use third-party integration platforms to easily create connectors they can quickly adapt for new customers, enabling solutions to be developed more quickly and cost effectively than would be possible if building them from scratch. Today’s data integration platforms enable systems integrators to cost effectively build the integration once and then reuse it many times.
A Holistic Approach to a Connected Enterprise
The best systems integrators help companies achieve integration benefits catered to each of their critical departments. For example, for a chief operating officer (COO) responsible for operations, successful integration enables a smarter internal enterprise, while for a chief marketing officer (CMO), it enables better external information. Systems integrators help create a connected enterprise with actionable data across the company, allowing COOs to improve their decisions about internal personnel and processes, and CMOs to act on business analytics and drive the customer experience with a closed-loop feedback process.
While companies have the ability to engage in these initiatives alone, systems integrators drive much higher success rates with lower associated costs and more valuable outcomes. Businesses that involve systems integrators experience systems connectivity rates two to four times higher than those tackling integration on their own. This means that integration projects completed with their help are better targeted at specific business needs, ensuring the connected enterprise is realized faster, more efficiently and more cost-effectively than possible by going it alone.
Giovanni Spiteri is the customer engagement practice lead for Slalom Consulting, a business and technology consulting firm that delivers solutions through a national network in North America. He manages a team that helps organizations implement customer-focused solutions.