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The guarantee is the first of its kind and could mark a shift in the way SaaS providers assure customers of the safekeeping of their data.
Polycom, BT Video Conferencing, UC Managed Service Won't Cut Partners Out
Polycom and BT announced a new unified communications and video conferencing managed service that will span all 120 countries in BT's network. But Polycom executives say there's plenty of room for Polycom's existing channel partners to continue to offer UC and video conferencing as a managed service, too.
Rackspace Expands SAAS Offerings to Include Online Storage
Hosted and cloud services provider Rackspace says 65 to 70 percent of its SAAS business comes through its solution provider channel partners, and now it will expand those offerings beyond e-mail and hosted Microsoft Exchange to include two new storage services: file sharing and backup. A hosted Microsoft SharePoint offering is also in the works.
Top SaaS Growth Markets
Momentum continues to build behind software as a service. Gartner is forecasting worldwide software SaaS revenue to hit $7.5 billion in 2009, a 17.7 percent increase from 2008 revenue of $6.4 billion. And it’s not stopping there. Expectations for sales total $14 billion by 2013. Channel Insider breaks out the most promising SaaS markets for the channel.
Nimsoft Extends Partner Program to Developers, Solution Providers
Managed services platform provider Nimsoft is formalizing its partner program and extending it beyond service providers to also include solution providers and technology development partners.
ConnectWise Upgrades Partner Community Platform
Professional service automation vendor ConnectWise is launching its second-generation partner collaboration platform, a matchmaking tool to find other partners in different geographies or with different skill sets.
N-Able Lauds Best and Brightest Partners
N-Able regaled its managed services partners last week at its annual partner conference in Scottsdale, Ariz. In addition to conducting two days of working session, revamping its licensing model and unveiling new products, N-Able also took the time to award its top MSP partners. Here are the winners.
Microsoft Calls for Trade Rules Governing Software Services
The patchwork of laws around the world governing practices such as email retention is making it harder for service providers to operate on a global basis. Microsoft is calling for new trade rules to govern software services.
N-Able Offers Free License, Security Module to Spur Sales
N-Able's aggressive enablement push is aimed at eliminating barriers to entry that have prevented MSPs from converting existing small and midsize business customers to managed services.
IT Budgeting and Priorities: What Your Customers Are Thinking
The uncertainty in the market may be tough for those in the channel, but if a new survey of CIOs and executive IT leaders conducted by the Society for Information Management (SIM) is to be believed, spending will largely hold steady or even increase in 2010. The survey questioned SIM members about their 2009 and 2010 budget priorities and offers those selling into the enterprise a critical look into CIO priorities in the next 12 months. Channel Insider takes a deeper look at the findings.
ConnectWise Jumps Gun on OnForce Alliance
PSA vendor ConnectWise acknowledges that the press release it issued announcing an integration with online IT marketplace OnForce was erroneous. ConnectWise and OnForce say they are in preliminary discussions. OnForce already partners with ConnectWise rival AutoTask.
IT Association CompTIA Acquires MSP Partners
Industry nonprofit says deal intended to extend its capabilities and resources to serve the growing ecosystem of managed services providers in the channel.
ConnectWise Expands Cloud Computing Offerings
Professional service automation provider ConnectWise says that by providing easier integration of third-party applications with its platform, partners will have access to more functionality.
New Accounting Rules Make Tech Services Appear Bigger
MSPs and professional services providers will benefit from accounting rule changes championed by Apple and other big vendors that allow the immediate full recognition of ongoing services revenue.
CORRECTED: ConnectWise Acquires PSA Assets from CoreConnex
CoreConnex was looking to get out of the professional services automation market to spend more time focusing on its financial analytics dashboard.
HP Unveils Global Business Unit for Managed Print Services
HP announces new printer products, new alliances with distributors and an enhanced relationship with Canon, a services component through EDS, and a new channel partner program to help resellers get into the managed printer services business.
Verio Targets SMB Market with Hosting Solution
The new solution will allow Verio’s channel partners to target SMB customers that today have modest online needs, such as hosting a static, information-only Web site, but want to scale their operation over time.
Purewire Develops Two-Tier MSP Strategy
The pioneer of cloud-based security filtering and monitoring services signs up Reflexion and Proofpoint as the first distributors of its services to managed service providers. The company plans to develop such relationships to make its services more accessible to MSPs servicing the SMB marketplace.
Seven Steps to Managed Services Success
As a 10-year veteran of the managed service provider (MSP) market, Lane Smith, founder of San Diego-based Do IT Smarter, has been selling managed services since before the channel even really knew what they were all about. Back in 2005, Do IT Smarter switched from a typical MSP to become a Master MSP, providing the infrastructure necessary to support other smaller VARs to white label the services and sell to their own brand of services to customers. As a part of his program, Smith provides comprehensive sales training to all of his channel partners in building up and selling their MSP to customers. He’ll be conducting a two-day boot camp in October for new prospects, but you don’t have to wait to glean a little advice from Smith. Channel Insider interviewed him for a few of his best secrets to success.
MSPs ID Lack of Network Visibility as Top Problem
Users hitting YouTube, Pandora and other high-bandwidth sites can bring mission-critical network traffic down to a crawl. A new survey shows that MSPs identified lack of visibility into network traffic as their No. 1 pain. But channel-friendly vendors are rushing to the rescue with solutions that identify problems and help prioritize traffic.