Managed Services

So this is my last column with Channel Insider. After selling my MSP, I’ve taken a new role as the Director of Partner Community with Level Platforms, and the leap to the vendor side of the channel changes things for me.

Managed Workplace allows MSPs to collect asset information, remotely configure devices, track location and restrict user access.

Answering the call of so many MSPs, Level Platforms is expanding its Managed Workplace 2012 to include the management and monitoring of mobile devices, including Apple iOS, Android, Windows Phone 7 and RIM.

Symantec has confirmed that pcAnywhere users are at "increased risk" because attackers have stolen source code to the remote control tool.

RMM platform provider Level Platforms launching a new NOC and help desk services in conjunction with the release of its Workplace 2012 offering in February.

The technology platform is a collaboration between Pharos Systems International and Konica Minolta.

I recently sold my MSP business, and now with the benefit of hindsight, here are the mistakes I believe I made when I started it and built it. Has your company made similar mistakes?

Xerox Corp.'s acquisition of Oakville, Ontario-based LaserNetworks expands the printer and copier manufacturer's geographic footprint in Canada and also increases its services offerings as it faces the decline of printer and copier sales.

Siemens Enterprise Communications channel chief Patrick Kehoe says he has fixed the bugs in the company's channel program and is going after market share from companies like Cisco and Nortel.

DotImage Enterprise Edition can improve an organization's ability to be more responsive to its customers.

The two companies collaborate to offer an end-to-end VOIP solution for small to medium-size businesses (SMBs).

Mobile devices will dominate the IT conversation in 2012. Are you ready to make the most of this opportunity and build it into a revenue stream?

Cisco OnPlus service gives managed service providers a way to provide network assessment, management and advisory services to SMB customers.

Zenith RMM distanced itself from its origins as part of Zenith Infotech with a name change to Continuum and the introduction of a backup and disaster recovery technology and service that pits it against Zenith Infotech.

CA Technologies has added a subscription-based licensing option to its hybrid cloud-enabled backup and recovery solutions, and has also added new integration with RMM platforms CA Nimsoft and Kaseya.

Features include support for Lync for Mac, SharePoint Business Connectivity Services and support for Windows Phone 7.5.

While cloud computing has yet to demonstrate it can save users money, the jury is in when it comes to managed services.

The XTM 2050 provides line-speed security inspection on traffic and supports multi-gigabit packet filtering throughput.

Level Platforms' Managed Workplace 2011 R3 brings managed print service functionality to the vendor's remote monitoring and management platform.

Building a successful mobile management business means asking strategic questions on what kind of services and solutions you're going offer customers. Here we highlight four key questions you need to answer before you can become a mobility maverick.