Tech Analysis - Channel Insider
Empowering the next generation Channel

Sure, you sell them hardware and software licenses, but your customers could get that stuff anywhere. Here are the real reasons why the CIOs at your client companies keep you around, and what they want more of from you—based on a survey conducted by Ziff Davis Enterprise Research.

 

Based on Ziff Davis Enterprise Research, IT Executives Service Provider Study, February 2008

 

What CIOs Really Want from Their Solution Providers - 'Customer Service'


( Page 12 of 12 )

Fifteen percent of respondents said they would switch service providers because they needed better customer service.



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Slideshow Index:
  1. What CIOs Really Want from Their Solution Providers
  2. 'Technology Recommendations'
  3. 'Return on Investment Analysis'
  4. 'White Papers, Research and Other Educational Material'
  5. 'User Training'
  6. 'Headhunting '
  7. 'Online Training'
  8. 'Asset Management '
  9. 'The Right Products and Capabilities'
  10. 'More Value'
  11. 'The Right Price'
  12. 'Customer Service'