Research Exclusive: Perspectives on Renewals from Vendors, VARs, Users

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    Chris Gonsalves

    | Posted 2008-07-14
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The Amazon/Channel Insider survey also included user perspective in order to gauge how the buyer’s point of view compares to those of the vendors and the VARs. Vendors claim that calls are made "always" or "most of the time" to 80 percent of customers while solution providers claim to make contact two-thirds of the time. But only about a quarter of users report that they are always approached about renewals.

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