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Research Exclusive: Perspectives on Renewals from Vendors, VARs, Users - Comparing Experiences
( Page 11 of 16 )


“We asked who the respondent had their most recent renewal discussion with,” says Krakora. “You can see that of the 64 respondents who are able to specify, roughly half spoke most recently with a reseller and with a manufacturer–which gives us a chance to compare their experiences.”




 
 
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Slideshow Index:
  1. Research Exclusive: Perspectives on Renewals from Vendors, VARs, Users
  2. Making Contact
  3. Tracking Contacts
  4. Outcomes
  5. The Importance of Renewals
  6. Who Makes the Call?
  7. Best Vendor Efforts
  8. Renewal Perspectives Across the Board
  9. Who Really Makes Contact?
  10. Customer Initiatives
  11. Comparing Experiences
  12. Building Relationships
  13. Strict Focus on Renewals
  14. Eye on the Ball
  15. Buyer Perceptions
  16. Negative Impact, Final Impressions