A study released by Computer Economics in November shows that even as dissention is growing among the ranks of Oracle customers, it still has not affected future plans of these customers to buy or update their products in the next three years. However, dissatisfaction is growing. "Many customers are frustrated with navigating Oracle's support system and the length of time it takes for Oracle to respond to support issues, and dissatisfaction with the cost of that support is even more widespread," said Frank Scavo, president of Computer Economics.
of
42 percent of Oracle customers are dissatisfied with the quality of the company's support
Additionally, 58 percent are dissatisfied with the cost of the support.
But only 25 percent of Oracle customers report that they'll cut the percentage of their IT budget dedicated to Oracle applications, middleware and systems over the next three years.
About 38 percent of organizations report that Oracle's share of their IT spending will stay the same over the next three years.
And another 37 percent say that organic growth, purchase of additional Oracle applications, and standardization on Oracle technology would result in Oracle having an even larger share of their IT budgets.
Computer Economics reports that dissatisfaction levels increase dramatically for customers that have application systems first installed more than 10 years ago.
But only about 10 percent of Oracle customers report they are planning to migrate to Fusion Applications, Oracle's next-gen applications.
Overall dissatisfaction is greatest among PeopleSoft customers
Only 25 percent of Oracle application customers are currently users of Sun hardware, but among these customers, expectations for increasing support costs are high.
Very few Oracle application customers have plans for Oracle's new Exadata storage systems.
The majority of Oracle application customers not considering or having already decided against third-party maintenance, Computer Economics reports.
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