Are Your Customers Happy With Oracle?
A study released by Computer Economics in November shows that even as dissention is growing among the ranks of Oracle customers, it still has not affected future plans of these customers to buy or update their products in the next three years. However, dissatisfaction is growing. "Many customers are frustrated with navigating Oracle's support system and the length of time it takes for Oracle to respond to support issues, and dissatisfaction with the cost of that support is even more widespread," said Frank Scavo, president of Computer Economics.
Communications service providers need to prepare for a big shift in...