A recent report by the Corporate Executive Board (CEB) predicts that within five years two out of three IT roles will be shifted to business services, evolve into business roles or be externalized. These are the ten trends that are going to cause such a rapid shift. CEB predicts a 60 percent/40 percent shift between demand-side and supply-side changes that will cause the evolution of IT. Here's the organization's take on the matter.
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The Rise of the Knowledge Worker: As processes are automated and outsourced, most employees are becoming knowledge workers.
Ubiquitous Data: As mobile devices and real-time applications skyrocket, data volume and throughput increases exponentially.
Social Media: Customer and consumer interaction habits are changing, as are their expectations of how they do business with organizations.
Emerging Market Growth: New global markets are going to be a big source of enterprise growth, going toe-to-toe with developed markets.
Efficiency Shortfalls: Main functions such as IT, finance, supply chain, HR and procurement are reaching the limits of efficiency based on the current corporate structure.
Tech-Savvy Workforce: As the average worker gains technology knowledge and confidence, there will be a need for a deeper, rather than broader technology expertise among certain workers.
Technology-as-a-Service: The availability of infrastructure and applications in highly virtualized, configurable and scalable service form within the cloud is changing the way enterprises 'buy' technology.
The Industrialized, Externalized Back Office: As industry standards emerge for back-office business processes, third-party external providers will step in to offer more efficient outsourcing.
A Blueprint for Service Delivery: Standards changes in ITILv3 are likely to offer a path for reorienting IT around service delivery.
Desktop Transformation: The convergence of virtualization, SaaS, unified communications and an increasingly mobile workforce is going to enable device-agnostic service delivery.
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