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According to Ziff Davis Enterprise Research, which conducted online surveys with 245 IT directors and managers, there are a number of influencing factors when it comes to selecting a service provider. Find out what the top 10 factors are here.  

Top 10 CIO Influencers When Choosing a General Service Provider - 4. Customer Service


( Page 8 of 11 )

According to the research, customer service is considered an important factor in choosing a VAR by 34 percent of CIOs. CIOs want to ensure that when something is asked for it is delivered, and services such as a help desk or support are high on the agenda.




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Slideshow Index:
  1. Top 10 CIO Influencers When Choosing a General Service Provider
  2. 10. Security
  3. 9. Low Price
  4. 8. Consulting/Professional Services Capabilities
  5. 7. Ease of Doing Business
  6. 6. Brand Familiarity
  7. 5. Company Reputation or Recommendations
  8. 4. Customer Service
  9. 3. Reliability of Products/Services
  10. 2. Quality of Products/Service
  11. 1. Best Value for the Money