According to Ziff Davis Enterprise Research, which conducted online surveys with 245 IT directors and managers, there are a number of influencing factors when it comes to selecting a service provider. Find out what the top 10 factors are here.
Top 10 CIO Influencers When Choosing a General Service Provider - 4. Customer Service
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According to the research, customer service is considered an important factor in choosing a VAR by 34 percent of CIOs. CIOs want to ensure that when something is asked for it is delivered, and services such as a help desk or support are high on the agenda.