NetQoS Inc., a network performance management provider, has shifted gears to enter the SLA management realm with the latest release of SuperAgent, its tool for measuring response time.

SuperAgent Version 5 adds new service-level-agreement compliance monitoring and reporting, allowing network technicians and executives to quickly view the status of TCP-based applications performance.

SuperAgent 5 provides TCP/IP application performance management from the end-user point of view without requiring agents on end-user desktops.

SuperAgent 5 provides a simple executive view of SLA compliance across a range of TCP applications such as those from Oracle Corp., PeopleSoft Inc. and Citrix Systems Inc. and Exchange from Microsoft Corp. It also provides more detailed problem analysis for operations personnel.

Dual-level SLAs can be monitored based on criteria.

To read the full story, click here.