IT vendors have long recognized the potential value of midmarket customers, and most agree that the best way to reach these customers is through channel partners, VARs, resellers, IT consultants and solution providers. But in order to win over those customers, solution providers and IT consultants must understand how they think, the nature of their pain points and who they listen to.
Inside the Mind of the Midmarket IT Executive - What They Want from You
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CHANNEL INSIDER: Inside the Mind of the Midmarket IT Executive
What They Want from You
Midmarket IT executives said they wanted to see improvements from their IT consultants in the following areas:
Cost of services and solutions: 52 percent
More technical knowledge: 44 percent
Better understanding of their business issues: 40 percent