Hot off its acquisition of eMachines last week, Gateway, Inc., yesterday rolled out a host of support services to be sold through its new ProNet reseller network.
Solution providers and professional audio/video integrators can now resell Gateway Extended Service Plans. These offer customers extended warranties, on-site and helpdesk support coverage, and accidental damage protection for up to five years on Gateway desktops, notebooks, all-in-one PCs and displays.
“By selling Gateway Support Services through our ProNet program, VARs now have the opportunity to offer replicable and proven services to their customers,” said Steve McAllister, Gateway’s VP and general manager of SMB and professional channels.
“We view this as an excellent opportunity to
provide our customers with even more value and service — all through a single
point of accountability,” said Chuck Greeley of Office World, Inc., a ProNet reseller based in Lima, Ohio.
The specifics
New services that resellers can offer customers include:
Carol Ellison is editor of The Ziff Davis Channel Zone. Write to her at carol_ellison@ziffdavis.com.