Getting points for credit card purchases isn't just for consumers. Many vendors are offering rewards programs to partners as a means to reward their sales and fulfillment efforts.A new generation of rewards programs from vendors and distributors
are chucking the model of product discounts, co-marketing dollars and
free or reduced-price training. Instead, they are enticing their
solution providers with vacations, free merchandise and cold hard cash.
A slew of programs recently introduced are offering incentives that
have nothing to do with business and instead mirror many credit card
rewards programs. The idea is simple: Give the people what they want,
not what they may need.
“The people [to whom these programs are targeted] pay attention to
programs like these in their personal life,” said Kip Cassino, vice
president of research at Borrell Associates, an advertising market
research firm in Williamsburg, Va. “They are based on a model everyone
already knows.”
Buffalo Technology’s RED Rewards program, for example, pays its
participating resellers rewards dollars via a Visa debit card. Money is
added to the account whenever the partner sells an eligible Buffalo
Technology product.
Such a program gives the partners the freedom to use the money for
whatever they want, even for something as mundane as buying groceries
or filling the gas tank.
D-Link’s Rewards Program uses a debit card model, in which money is
added to a reseller’s debit card each time a qualifying D-Link
networking product is sold. The cash value ranges from $20 to $100,
depending on the product, according to the company.
And through Cisco’s Partner Rewards Program, partners can earn
points for qualified sales of Cisco products and redeem them for a
variety of offerings including electronics, sports gear, food and
dining packages, wines and spirits, vacations, event tickets or Cisco
products. Partners also have a Visa debit card option.
Distributors are getting in on the act.
D&H Distribution has its Incentives Reward Program, which offers
rewards based on a percentage of purchases of designated merchandise
from myriad D&H vendors. Resellers earn 1 point for every $10 of
qualified purchases, and points can be redeemed for merchandise from
companies including L.L. Bean, Bass Pro Shops, DeWalt, General
Electric, NFL, Northwest Airlines, NASCAR, David Yurman, Bloomingdales
and Fisher-Price. The rewards also can be paid into a Visa gift card.
Because these programs mirror many of the rewards programs offered
by credit card companies, airlines and retailers hoping to catch the
eye—and wallet—of the average consumer, Cassino believes vendors are
looking to reap their own rewards in the form of increased sales.
The question is, do such programs really work?
“Absolutely they work,” Cassino said. “These are wonderful programs
because they tie the resellers to a product or service for another
sales cycle,” as they accrue points or money for each qualified
purchase.
Plus, he added, they’re a lot better than a logo shirt.
Cassino also pointed out that rewards programs in general are only
as effective as whomever is managing them. A poorly run program will
end up costing the vendor or distributor money.
“If it’s not watched and managed properly, a rewards program can
actually extend the payables with no penalty,” he said. “Participants
could argue with the company about how many points they should have
gotten vs. how many they actually received. And until the argument is
settled, the invoice doesn’t get paid. By arguing, it allows the
invoice to float for another month or two while they figure it out.
During that time, the distributor (or vendor) has already given up the
goods and, in effect, it becomes a bank.”
But Cassino believes such programs are worth the risk – the vendor
or distributor gains mindshare and the reseller receives a benefit for
doing what he or she was going to do anyway.
“For the receivers, [a rewards program] is a program they can feel
comfortable with because of experiences in their personal lives,” he
said. And, he added, it can set the bar for future vendor programs.
“I wouldn’t be surprised if they become a part of the [solution
provider’s] vendor [selection] decision process: Who’s got the best
rewards program?” Cassino noted.