If you are looking for a reliable notebook PC, Asus and IBM/Lenovo
may very well be your best choices, not Apple, Hewlett-Packard, Dell or Sony.
That’s according to the most recent Computer Reliability Report from Rescuecom,
based on 15,000 consumer service calls throughout the first quarter of 2009.
The rise of Asus and IBM/Lenovo is Apple’s
loss. Apple had secured the top spot on the list of most reliable laptops at
the end of 2008, with the fewest number of service calls, according to
Rescuecom, a New York-based reseller of computers and IT services. In the
first quarter, Apple slipped into third place.
According to Rescuecom, the PCs reported to have the strongest reliability
scores are:
1. Asus and IBM/Lenovo
(tied)
3. Apple
4. Toshiba
5. Acer
6. HP/Compaq
7. Dell
8. Sony
Rescuecom’s rankings are based on a proprietary formula that takes into account
market share based on IDC numbers and
Rescuecom’s own consumer services calls for tech support. Although Lenovo
separated from the IBM brand nearly two
years ago, analysts continue to list the two companies as a joint brand because
of legacy systems in the install base.
Rescuecom President Josh Kaplan notes that Asus’ high reliability score this
quarter may be misleading because the company made big market share gains since
September 2008 when it released a highly popular subcompact notebook. But
that notebook’s long-term reliability has yet to be seen, says Kaplan.
Other factors that can affect a vendor’s ranking include the vendor’s ongoing
support of its own products. For example, Apple users may likely be going to
Apple stores for tech support. Vendors that provide better product support and
vendors that have more reliable products are more likely to rank high on the
list, Kaplan says.
"In this economy, consumers and business owners want to know a computer is
reliable before they invest hard-earned dollars," says David Milman,
founder and CEO of Rescuecom, in a prepared
statement announcing the rankings. "Our reports are intended to empower
consumers when they head out to make purchasing decisions. Since technology
develops at a rapid pace, our quarterly analyses provide a timely resource."
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