Unified communications technologies and solutions have made a mark on enterprise IT organizations and big business, bringing email, voicemail, presence, and even video conferencing to a single interface. These solutions that enhance collaboration and productivity are continuing to trickle down from the big business enterprise to the small and medium business (SMB) as those companies seek the benefits of unified communications functionality as well. And technology vendors, from the giants to the alternative start ups, recognize that targeting small business can turn into a lucrative opportunity as well. Some vendors are putting together all-in-one solutions from their own offerings (or through alliances with technology partners), and others are simply offering a piece of the overall unified communications puzzle. Here are some of the major players in the small business and midsized business unified communications market, as well as some other rising stars you may not have heard of, yet.
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Cisco describes its UC 500 for SMBs as office in a box. With its core routing and switching, wireless, VoIP, security and video technologies, Cisco is an all-in-one unified communications provider.
With its own share of hardware (routers and switches, storage, servers, etc.), HP has partnered with Microsoft to bring the Microsoft unified communications platform to its small business and mid-sized business customers.
Although it's now part of the HP family, 3Com's product portfolios are still separate from its new parent company (for now, anyway). The company provides PB-IPX unified communications products, as well as office-in-a-box solutions.
Broadcore offers business-class hosted UC services that include telephony, messaging, presence, conferencing, mobility and video.
BroadSoft provides hosted unified communications solutions for SMBs. The solution integrates telephony, mobility, video, email, IM, office applications and workforce applications.
Alteva builds hosted unified communications based on the Microsoft UC platform. It includes applications like messaging, voice, video and web conferencing at the desktop and via mobile devices.
Mitel offers both solutions and managed service options to SMB customers. The company offers the Mitel 3000 Communications System for businesses with up to 52 employees, but it also provides hosted offerings for fixed monthly fees.
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