Avaya IP Office Release 6.1 Offers Expanded Video OptionsBy Nathan Eddy | Posted 2010-11-16 Email Print
IP Office 6.1 also offers enhanced videoconferencing capabilities, going beyond Softphone-based video.Communications systems specialist Avaya introduced the latest version of Avaya IP Office—the company's communications solution for small to medium-size businesses. Avaya IP Office Release 6.1 delivers a host of business collaboration and customer service enhancements, including improved contact center reporting, expanded video options and multisite management capability.
The solution’s dynamic Web-based desktop communications interface for remote, mobile and office workers, one-X Portal for IP Office, features a newly designed, customizable interface with drag and drop application gadgets. The solution—which lets users manage calls, instant messages and e-mails from one PC-based portal— allows users to place gadgets (i.e., Directory, Call Log, etc.) wherever they want on their screen. Further customization includes skins and branding with a business' name.
Contact center reporting allows SMBs to gauge the success of a customer campaign through location-based business intelligence that analyzes the calls flowing into a contact center, and makes them viewable on a geographic map. This capability provides a visual report of the volume of customer interaction based on each customer's location.
The latest version of the platform further expands upon its TCO (total cost of ownership) value by enabling installation via a single DVD containing the open standards-based Linux operating system and key communications applications. Formerly, the OS and IP Office applications had to be installed via several sources and multiple DVDs. Additionally, when compared to other OS environments, Linux does not require user licenses.
"Small and medium-sized businesses want the competitive edge that real-time communications can deliver," said Alan Weckel, research director at Dell'Oro Group, "They will seek out collaboration solutions that are easy and cost-effective to install, manage and use. Those who can deliver on these benefits will lead the next phase of communications in the SMB space."