Technology giant HP extended its Always On Support with a new partnering
model designed to expand sales and service delivery opportunities for partners
to drive business growth and increase profitability. The company said in order
to better address customer requirements, partners need access to a broad
spectrum of technology services ranging from desktop deployment to hybrid
cloud, and from basic maintenance to strategic consulting.
HP ServiceOne is a new specialization within the HP PartnerOne program that
enables partners to expand their technology services portfolio or offer
cobranded services with HP. In addition, partners can take advantage of HP’s
redesigned metrics and rewards to further increase revenue opportunities and
reduce risk. The HP ServiceOne program is expected to commence worldwide in
November.
“Partners want to boost their bottom line by delivering innovative services
that address every customer need, whether it’s data center design or everyday
support,” said Christophe Bouquet, vice president of worldwide channel sales,
technology services for HP. “With ServiceOne, HP is expanding partners’
business opportunities by enabling them to deliver high-value services while
capitalizing on HP sales, technical and marketing resources.”
The HP ServiceOne program is designed to enable partners to address customers’
needs and extend their market reach by selling and delivering a range of
technology services, including professional, annuity-based services as well as
HP Care Pack Services; improve margins and reduce risk with HP’s automated
support technologies, such as HP Insight Remote Support; and increase sales by
working with HP on joint sales opportunities, including closing sales,
marketing services and solving technical challenges.
HP said the program aims to serve as an extension of the partner’s team,
providing technology expertise and capacity as needed; boost profitability by
selling and delivering higher-margin HP-branded services; and enhance customer
satisfaction and loyalty by attaching support services to infrastructure
solutions and delivering a consistent, reliable customer experience.
HP also has streamlined the services program to simplify contracts and reward metrics
for partners. Now eligible for two categories—ServiceOne Specialist and
ServiceOne Expert, the premier partnering level—partners have the opportunity
to grow their services business through exclusive rebates, discounts and
management tools.
“We are constantly looking for ways to better serve the needs of our clients
and ultimately enrich the total customer experience,” said Mark Sehi, president
of Sehi Computer Products, an HP Elite partner based in Rochester Hills, Mich.,
and San Clemente, Calif. ”The collaborative nature of HP ServiceOne will
enhance our service delivery capabilities while improving margins. That’s a
win-win-win for the customer, HP and Sehi.”
HP services are designed to help businesses and governments in their pursuit of
an Instant-On Enterprise. In a world of continuous connectivity, the Instant-On
Enterprise embeds technology in everything it does to serve customers,
employees, partners and citizens with whatever they need, instantly.
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Hewlett-Packard 
