Commentary - Channel Insider
Empowering the next generation Channel

If vendor services programs are at odds with the services that solution provider partners offer, what can be done to smooth out the rough edges in the relationship? Here, we offer insight into how vendors and solution providers can diplomatically—and profitably—navigate through these murky waters.


Vendor Services Programs: Can`t We All Just Get Along? - VAR Complaints #1


( Page 5 of 11 )

Slide 5

1. Vendor does not provide its services with vendor internal resources.
2. When customers have an issue with the service, they remember that the reseller recommended the service.
3. These unprofitable offerings sometimes compete with and displace the service provider's core offerings.
4. In theory, providing a solution to a customer's problems should enhance the relationship, but it often erodes influence and credibility over time.




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Slideshow Index:
  1. Vendor Services Programs: Can`t We All Just Get Along?
  2. Main Areas of Conflict with Vendors
  3. Conflict Within the Channel
  4. Vendor Complaints
  5. VAR Complaints #1
  6. VAR Complaints #2
  7. Resolutions
  8. 20 Tips for VAR Best Practices
  9. 20 Tips for VAR Best Practices (cont.)
  10. 20 Tips for VAR Best Practices (cont.)
  11. 20 Tips for VAR Best Practices (cont.)